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Please read through the f.a.q.'s to the end before sending an email. Thank you!

Orders

How long will it take to process my order?

Art prints are printed upon order and take 3-5 days to process and package. 

How long will my order take to ship to me?

We ship with the US Postal Service for the lowest cost in shipping. Orders in the USA usually take between 2-5 days to ship, depending where you live. Orders to Canada and Europe usually take 1-2 weeks. Other international locations take 2-4 weeks. If you would like to know rates for faster shipping, please email us at info@sarahjanestudios.com. 

Are there any customs fees?

If you are purchasing items from outside of the USA, your country may charge customs duties and fees. Contact your country's customs office to learn what these fees might be.

 

Fine Art Prints

Can you make me a custom print, design, or size?
Right now I am not able to do any custom orders. I wish I could! But I am currently working on several major projects and don’t have any more free time to work on freelancing. Keep checking my blog for updates!

What are giclée prints?
Giclée is a French word meaning “to squirt or spray” and refers to the printing done by an ink-jet printer. Giclée prints are copies of an original illustration printed on a high quality art printer.

Are your prints archival quality?
Yes, all of our prints are created using archival inks and archival paper. This way your prints will last 200+ years! A perfect family heirloom.

What kind of paper and supplies do you use?
I currently use Epson velvet fine art paper. It is a heavyweight fine art printing paper, with exceptional quality. Ink Jet Art is a great company for ordering printing supplies.

What kind of printer do you use?
I use an EPSON Stylus Pro 3880. It is an inkjet printer specifically for making art prints and photos. 

What program do you use for your art?
I create all my artwork by hand with ink. To color my images, I use Photoshop. For tutorials on how to use Photoshop, I am not the best teacher! The internet has many tutorials that are very helpful.

Can I suggest a product I would like to see in your shop?
Yes! I love suggestions! If you would like to see a certain product or image in my shop, please email us at info@sarahjanestudios.com. We love to hear your ideas, and will do our best to consider them for the shop.

Do you sell wholesale?
Yes, I do sell wholesale. For more information, email us at wholesale@sarahjanestudios.com.

Stationery

What size are the cards?
The cards are size A2, which are 4.25 x 5.5 inches.

Can you make me a custom card, design, or size?
Right now I am not able to do any custom orders. I wish I could! But I am currently working on several major projects and don’t have any more free time to work on freelancing. Keep checking my blog for updates!

Do you sell wholesale?
Yes, I do sell wholesale. For more information, email us at wholesale@sarahjanestudios.com.

Embroidery Patterns

Are your patterns easy enough for a beginner?
Yes! All of the patterns are beginner level and come with stitching instructions that are easy to follow. Give it a try!

Are your patterns digitized for embroidery machines?
At this time, none of the patterns are digitized. It’s possible that we will try this out in the future, so stay tuned.

How many strands of embroidery thread do I use?
Most of the stitches are just right using 2-3 strands of embroidery thread. Of course, take whatever artistic license you want and do what looks good to you.

Can I use the iron-on transfer more than once?
Yes! The iron-on transfer is designed to be used more than once. We’ve been able to get 4-5 transfers out of each one.

Do you sell wholesale?
Yes, I do sell wholesale. For more information, email us at wholesale@sarahjanestudios.com.

Paper Dolls & Puppets

Do you only sell paper dolls and puppets as electronic files?
Yes. Right now all of our paper dolls and puppets are sent to you as PDF files for you to print on your printer at home. We have plans in the works for paper sets in the future.

General Business

Do you sell wholesale?
Yes, I do sell wholesale. For more information, email us at wholesale@sarahjanestudios.com.

How long will it take to respond to my email?
We do our best to get back to your questions. Ann works with me to help take care of wholesale inquiries and customer concerns. The best thing to do is first read through this list of f.a.q.’s and then email us at info@sarahjanestudios.com and we will do our best to get back to you within 24 hours.

I have a boutique coming up, would you like to participate?
I will not be participating in any shows. Sorry!

Do you offer giveaways?
I am currently not having any giveaways. Sorry!

What is Startup Princess? How do I get involved?
Startup Princess is an online magazine full of amazing interview and articles for women to succeed in business. There are also events a few times a year with great resources and guest speakers. They also welcome seasoned professionals to offer information and services. Check out the website at www.startupprincess.com

Website

Can I link to your website?
If you’d like to place a link on your website to link to us, thank you! Feel free to do so - no need to ask for permission. I appreciate your support! I have some buttons you may use if you’d like.

Can I feature your art on my blog?
I am more than happy have you spread the word about my artwork and blog, but please make sure to give proper reference to my website or shop. Please only post images of my artwork, and not any personal images of my family.

Who designed your blog?
I did the design work for my blog with the amazing assistance of Aeolidia!

Do you have a mailing list?
Yes! See the link at the bottom of the page to join our list and be the first to know about new art, sales, and more!

 

Wallpaper (taken from the Pop & Lolli website)

Unlike common regular vinyl decals, Pop & LolliTM chic fabric wall stickers are ultra easy to install and play with.  No instructions needed. No tools necessary. Just peel and stick.

Application is a simple 3-step process of peel, place, and then smooth it with your hand. It can be rearranged and easily removed numerous times. Freshly painted walls should be completely dry before applying the product. Pop & Lolli requires to wait at least 60 days after painting before you apply our fabric decals to the newly painted wall. Even though the paint will feel dry to the touch soon after it's been painted, it is still wet and will react with the eco-friendly, non-toxic water-based adhesive making the edges of the decals not stick properly. Drying time depends on the environment, the time of year, the number of layers of paint and the paint brand used.

For the very large and oversized stickers with some complicated shapes, expect to need a helping hand or two, place it on the wall and start from one end to gently smooth the sticker out as you work your way to the other end.

 

General Tips

After the decals are placed into position on the wall.  We may suggest to use a sturdy object, like a credit card, and firmly apply pressure on it smoothing back and forth over the entire decal to firmly press it in place. This will ensure no loose edges

Since our collections arrive on large oversized sheets of paper, it may be sometimes difficult to work with such a big sheet.  We suggest you cut each decal from the backing sheet whilst still on the backing paper.  For storing purposes later on, we may also suggest to write on the back of these backing cut-outs with a pencil, not a sharpie/marker, which character/decal need to be returned to it to make sure it fits properly on the backing during storage.

Larger decals, like the trees, we would recommend you do the step above. Then hold it in place right where it needs to be positioned on the wall WITH the backing paper still on.  Peel the backing paper (a small bit only) away from the decal at the top, and fold it over.  Place the small exposed sticky side of the decal on the wall and with the one hand gently pull the folded backing paper more and more away from the decal whilst at the same time smoothing down the decal and pressing firmly against the wall with the other hand.

If there happen to be a few small bubbles (trapped air) after you placed the decal on the wall. Do not fear!  No need to remove it and try again.  Simply use a sharp object, like a needle or pin tack and prick it gently to make a tiny hole.  Then simply smooth out with your thumb.  The hole will help the air escape and ensure you have a perfectly smooth decal.

 

Application Tips

Trim the sheets' backing paper to the edges of the wallpaper and or cut to size and width required upon pre-measuring your wall. Make sure when you cut the wallpaper to reduce the width of sheet to match your wall, to keep in mind the seam to align with the sheet next to it to ensure a seamless match between sheets.

Hold the sheet in place right where it needs to be positioned on the wall WITH the backing paper still on, starting at the TOP of the wall. Peel the backing paper (a small bit only) away from the decal at the top, and fold it over. Ensure it aligns to the top of the wall and sides on the edges and place the small exposed sticky side of the wallpaper on the wall and with the one hand gently pull the folded backing paper more and more away from the decal whilst at the same time smoothing down the wallpaper and pressing firmly against the wall with the other hand.

If there happen to be a few small bubbles (trapped air) after you placed the wallpaper on the wall. Do not fear! No need to remove it and try again, unless the trapped air is a lot. Simply use a sharp object, like a needle or pin tack and prick it gently to make a tiny hole. Then simply smooth out with your thumb. The hole will help the air escape and ensure you have a perfectly smooth wallpaper.

 

Saving the Wallpaper

When you’re ready to move or store it for future use, please remember to return it to its original wax-coated backing paper and safely store it in the protective tube it came with. Keeping the adhesive side free of debris and dust when rearranging, or returning it to the original backing paper it arrived on, will help extend the long life of the product.  

 

 

About Sarah Jane

Where do you live?
I currently live with my husband and 3 children in Utah. I am originally from North Potomac, Maryland… an East Coast girl at heart.

How did you get started?
I started my ETSY shop on October 4th, 2007. I opened with 40 prints to purchase. I worked out of a corner of our bedroom, with a handful of supplies and a computer and printer. We have since grown and have a studio of our own! Read here and here for more of my story.

Did you go to art school?
I didn’t go to art school, although I wanted to. I had studied art on and off through high school, and consider my time at Interlochen Arts Camp as a pivotal point in my life where I knew I always wanted to further my art. I had an equal love for Theater and Music, and chose to study Musical Dance Theater at BYU. I knew I wanted to have a family some day, and I wouldn’t be able to be on stage while mothering. So when the kids started coming, I decided to get back into my art for good.

How do you do it all?
I don’t. That’s the truth of it. Anyone who is raising children, running a business and freelancing is lacking in other areas. And if they aren’t lacking, it’s because they have help! What I am not showing you is my laundry that’s currently piling up, and the dishes in the sink. Not to mention the toys all over the floor. I have an incredibly supportive husband who literally bends over backwards to make this all happen. He is an amazing cook, and takes care of most of the meals. And of course, I have people taking care of the printing and shipping, and other management responsibilities. So no… I don’t do it all!