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Please read through the f.a.q.'s to the end before sending an email. Thank you!

Orders

How long will it take to process my order?

Art prints are printed upon order and take 3-5 days to process and package. 

How long will my order take to ship to me?

We ship with the US Postal Service for the lowest cost in shipping. Orders in the USA usually take between 2-5 days to ship, depending where you live. Orders to Canada and Europe usually take 1-2 weeks. Other international locations take 2-4 weeks. If you would like to know rates for faster shipping, please email us at info@sarahjanestudios.com. 

Are there any customs fees?

If you are purchasing items from outside of the USA, your country may charge customs duties and fees. Contact your country's customs office to learn what these fees might be.

 

Fine Art Prints

Can you make me a custom print, design, or size?
Right now I am not able to do any custom orders. I wish I could! But I am currently working on several major projects and don’t have any more free time to work on freelancing. Keep checking my blog for updates!

What are giclée prints?
Giclée is a French word meaning “to squirt or spray” and refers to the printing done by an ink-jet printer. Giclée prints are copies of an original illustration printed on a high quality art printer.

Are your prints archival quality?
Yes, all of our prints are created using archival inks and archival paper. This way your prints will last 200+ years! A perfect family heirloom.

What kind of paper and supplies do you use?
I currently use Epson velvet fine art paper. It is a heavyweight fine art printing paper, with exceptional quality. Ink Jet Art is a great company for ordering printing supplies.

What kind of printer do you use?
I use an EPSON Stylus Pro 3880. It is an inkjet printer specifically for making art prints and photos. 

What program do you use for your art?
I create all my artwork by hand with ink. To color my images, I use Photoshop. For tutorials on how to use Photoshop, I am not the best teacher! The internet has many tutorials that are very helpful.

Can I suggest a product I would like to see in your shop?
Yes! I love suggestions! If you would like to see a certain product or image in my shop, please email us at info@sarahjanestudios.com. We love to hear your ideas, and will do our best to consider them for the shop.

Do you sell wholesale?
Yes, I do sell wholesale. For more information, email us at wholesale@sarahjanestudios.com.

Stationery

What size are the cards?
The cards are size A2, which are 4.25 x 5.5 inches.

Can you make me a custom card, design, or size?
Right now I am not able to do any custom orders. I wish I could! But I am currently working on several major projects and don’t have any more free time to work on freelancing. Keep checking my blog for updates!

Do you sell wholesale?
Yes, I do sell wholesale. For more information, email us at wholesale@sarahjanestudios.com.

Embroidery Patterns

Are your patterns easy enough for a beginner?
Yes! All of the patterns are beginner level and come with stitching instructions that are easy to follow. Give it a try!

Are your patterns digitized for embroidery machines?
At this time, none of the patterns are digitized. It’s possible that we will try this out in the future, so stay tuned.

How many strands of embroidery thread do I use?
Most of the stitches are just right using 2-3 strands of embroidery thread. Of course, take whatever artistic license you want and do what looks good to you.

Can I use the iron-on transfer more than once?
Yes! The iron-on transfer is designed to be used more than once. We’ve been able to get 4-5 transfers out of each one.

Do you sell wholesale?
Yes, I do sell wholesale. For more information, email us at wholesale@sarahjanestudios.com.

Paper Dolls & Puppets

Do you only sell paper dolls and puppets as electronic files?
Yes. Right now all of our paper dolls and puppets are sent to you as PDF files for you to print on your printer at home. We have plans in the works for paper sets in the future.

General Business

Do you sell wholesale?
Yes, I do sell wholesale. For more information, email us at wholesale@sarahjanestudios.com.

How long will it take to respond to my email?
We do our best to get back to your questions. Ann works with me to help take care of wholesale inquiries and customer concerns. The best thing to do is first read through this list of f.a.q.’s and then email us at info@sarahjanestudios.com and we will do our best to get back to you within 24 hours.

I have a boutique coming up, would you like to participate?
I will not be participating in any shows. Sorry!

Do you offer giveaways?
I am currently not having any giveaways. Sorry!

What is Startup Princess? How do I get involved?
Startup Princess is an online magazine full of amazing interview and articles for women to succeed in business. There are also events a few times a year with great resources and guest speakers. They also welcome seasoned professionals to offer information and services. Check out the website at www.startupprincess.com

Website

Can I link to your website?
If you’d like to place a link on your website to link to us, thank you! Feel free to do so - no need to ask for permission. I appreciate your support! I have some buttons you may use if you’d like.

Can I feature your art on my blog?
I am more than happy have you spread the word about my artwork and blog, but please make sure to give proper reference to my website or shop. Please only post images of my artwork, and not any personal images of my family.

Who designed your blog?
I did the design work for my blog with the amazing assistance of Aeolidia!

Do you have a mailing list?
Yes! See the link at the bottom of the page to join our list and be the first to know about new art, sales, and more!

 

About Sarah Jane

Where do you live?
I currently live with my husband and 3 children in Utah. I am originally from North Potomac, Maryland… an East Coast girl at heart.

How did you get started?
I started my ETSY shop on October 4th, 2007. I opened with 40 prints to purchase. I worked out of a corner of our bedroom, with a handful of supplies and a computer and printer. We have since grown and have a studio of our own! Read here and here for more of my story.

Did you go to art school?
I didn’t go to art school, although I wanted to. I had studied art on and off through high school, and consider my time at Interlochen Arts Camp as a pivotal point in my life where I knew I always wanted to further my art. I had an equal love for Theater and Music, and chose to study Musical Dance Theater at BYU. I knew I wanted to have a family some day, and I wouldn’t be able to be on stage while mothering. So when the kids started coming, I decided to get back into my art for good.

How do you do it all?
I don’t. That’s the truth of it. Anyone who is raising children, running a business and freelancing is lacking in other areas. And if they aren’t lacking, it’s because they have help! What I am not showing you is my laundry that’s currently piling up, and the dishes in the sink. Not to mention the toys all over the floor. I have an incredibly supportive husband who literally bends over backwards to make this all happen. He is an amazing cook, and takes care of most of the meals. And of course, I have people taking care of the printing and shipping, and other management responsibilities. So no… I don’t do it all!